Innovation Lab Case Study

Smart E-Locker

Ecosystem.

A hardware-software hybrid that automated personal item storage deployed nationwide, providing facility managers with centralized digital control & security in high volume environment.

Hardware Integration Cloud Management Daily Remote Evolution

The "Mess" We Inherited

Our client is evolving their legacy locker business into a networked, smart-locker ecosystem.

By replacing manual handovers with integrated payment terminals and QR-based ticketing, they have enabled a self-service experience that supports credit cards, mobile wallets, and digital authentication for high-traffic environments

Pain Points Identified

15% item loss rate due to manual oversight.
Revenue leakage from unmonitored funds and access.
Zero real-time visibility into locker occupancy.
Legacy hardware lacking remote diagnostic support.

The Cloudby Engineering

We didn’t just build a dashboard. We engineered the entire loop. From custom PCB firmware that controls the locker’s electric strikes to the .Net kiosk UI and the cloud central management hub.

Kiosk UI

Multilingual, interactive, low-latency interface for public users.

Unattended Payment

Realtime EMV terminal integrated handling QR and Credit Cards

The Operational Blueprint

We design systems from start to finish. This blueprint shows how we make new technology work with current daily tasks in a practical way.

Daily Evolution in Action

Because this project is business-critical, we don’t just wait for bug reports.

We monitor system health daily and deploy micro-updates to improve locker response times and security protocols.

This is the definition of Active Guidance.

1
Over 500 remote feature updates deployed since launch.
2
Average locker response time reduced to 0.4 seconds.
dashboard of monitoring telemetry

Ready for an Innovation Lab project?

Whether it involves complex hardware or custom cloud logic, we own the entire journey. Let’s discuss your custom build.