Privacy Policy

Last updated: July 28, 2025

1. INTRODUCTION

ArtSense Studio Sdn Bhd (“Company,” “we,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, retain and secure your information when you use our website and services (collectively, the “Service”).

2. DEFINITIONS

In this Policy, the following terms have the meanings set out below (singular or plural):

  • Account: your unique credentials for accessing the Service.

  • Company: ArtSense Studio Sdn Bhd.

  • Cookies: small data files placed on your device to track your activity and preferences.

  • Country: Malaysia.

  • Device: any computer, smartphone or tablet used to access the Service.

  • Personal Data: any information that identifies—or can be used to identify—you.

  • Service: the Cloudby website and related functionality, accessible at https://www.cloudby.co.

  • Service Provider: third parties (individuals or companies) engaged by us to support or analyze our Service.

  • Usage Data: information collected automatically about how you interact with our Service (e.g. pages visited, time stamp, device IP).

  • You: the individual or organization using or accessing the Service.

3. WHAT DATA WE COLLECT

3.1 Personal Data You Provide

  • Contact details: email address, first and last name, phone number.

  • Account information: username, password, profile details.

3.2 Usage Data (Collected Automatically)

  • Device & browser: IP address, browser type/version, device IDs, operating system.

  • Activity: pages visited, date/time, duration, referral URLs.

  • Diagnostics: error logs, performance metrics.

3.3 Tracking & Cookies

We use:

  • Session Cookies: essential for authentication and secure use of core features.

  • Persistent Cookies: remember your preferences (e.g. language, login).

  • Web Beacons & Tags: measure page visits and email opens.

You can disable cookies in your browser—but some features may then be unavailable.

4. HOW WE USE YOUR DATA

We process your information to:

  1. Deliver & improve the Service, including monitoring performance and fixing bugs.

  2. Manage your Account, authenticate access and personalize your experience.

  3. Fulfill contracts, such as billing, subscriptions or support requests.

  4. Communicate with you, via email/SMS/push notifications about updates, security alerts, or support.

  5. Send marketing, newsletters or promotions (if you opt in).

  6. Handle requests, including inquiries or complaints.

  7. Support business transactions, such as mergers or asset sales.

  8. Analyze trends, measure campaign effectiveness, and improve functionality.

5. WHEN WE SHARE YOUR DATA

We may disclose your Personal Data to:

  • Service Providers who help us operate or analyze the Service.

  • Affiliates & business partners under confidentiality agreements.

  • Potential buyers in connection with a merger, sale or financing.

  • Other users if you share information in public areas.

  • Law enforcement or to comply with legal obligations.

  • With your consent for any other purposes.

6. DATA RETENTION & TRANSFERS

  • We retain Personal Data only as long as necessary to fulfill the purposes above, comply with laws, resolve disputes or enforce our agreements.

  • Usage Data is kept for internal analysis (shorter retention, unless required longer for security or legal reasons).

  • Your data may be processed in Malaysia or any country where our affiliates or processors operate. We use industry-standard safeguards to protect your data wherever it is processed.

7. DATA SECURITY

We implement reasonable technical and organizational measures—industry best practices—to protect your data. However, no system is 100% secure; we cannot guarantee absolute security.

8. YOUR RIGHTS

Subject to local law, you may:

  • Access, correct or delete your Personal Data.

  • Restrict or object to certain processing.

  • Withdraw consent where relied upon.

  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at contact@cloudby.co.

9. CHANGES TO THIS POLICY

We may update this Policy from time to time. We’ll post the revised version here and, if the changes are material, notify you by email or a notice on the Service. Please review periodically.

10. CONTACT US

If you have questions or concerns about this Privacy Policy, please reach out:
Email: contact@cloudby.co