Every customer request,
tracked to resolved.
Service Ticketing puts every request in one queue, with an owner, a category and a priority, so support stops living in group chats.
Built for IT solutions companies, managed service providers and support teams of roughly 5 to 30 people: big enough that a missed request costs real money, lean enough that nobody has time to babysit an enterprise tool.
Count how many of these are true this week.
Two or more, and you are paying for a system already. You are just paying in admin hours, unhappy customers and 10pm WhatsApp scrolling.
The fix is not more discipline. It is a queue where a request cannot get lost,
because every ticket has an owner until it is resolved.
What actually changes.
One queue for every request
Phone call, WhatsApp, email or walk-in: log it as a ticket from a customer or a staff member. Tickets customers raise through their portal land in the same list.
Category and priority on every ticket
Sort requests by your own categories and priorities, so urgent work goes first. Filter the queue by status, priority and assignee in a click.
An owner for every ticket
Assign each ticket to a team and a person, and track it to resolution. Close it when it is done, reopen it if the problem comes back.
The conversation stays with the ticket
Replies and updates sit in a thread under the original request. Merge duplicates so the history stays together, even after the person who handled it has left.
Quote and invoice in the same system
Every plan includes Sales Ordering: quotations, orders and invoices for the customers you support. Add Books & e-Invois when you want the books and LHDN MyInvois.
A ticket becomes a job
When a request turns into on-site work, add Field Service and raise a job straight from the ticket, conversation kept. Then dispatch it, complete it on a phone and invoice it.
Straight numbers, before you even talk to us.
Every plan includes Sales Ordering: 10 invoices a month on Free, 200 on Starter, 2,000 on Growth and Scale. Bought function by function, Starter would cost RM 250, Growth RM 510 and Scale RM 810. Billed monthly. Upgrade any time and your data stays. Setup is quoted by your Setup Partner: no day-rate meter running, no scope creep, no surprise invoice at the end. See how setup works.
Start the conversationFifteen minutes. Your request types.
On a screen, not in a deck.
If lost requests are a real problem in your company, we will show you the fix. If we are not the right fit, we will tell you that too.
WhatsApp us now