Implementation & Services

We make sure it
actually works.

Not just software. A deployment that fits.

Getting Cloudby live in your business isn’t a you-figure-it-out experience. Our team works alongside you — from configuration to go-live to ongoing support — so the system fits the way you work, not the other way around.

Talk to Us See Pricing
Go live in 2–4 weeks Dedicated onboarding team Ongoing support included
Consultant sitting beside a business owner reviewing software on a laptop
Employees in a training session watching a presenter, taking notes in a meeting room
Two professionals shaking hands across a desk with an open laptop
Onboarded in weeks, not months
What You Get

More than software.
A deployment that works.

Every Cloudby subscription includes hands-on implementation support. You’re not buying a login link and a help centre — you’re getting a team that gets you operational.

Always Included

Discovery Call

Before anything is configured, we understand your business: workflows, team structure, compliance requirements, and what your legacy system looks like.

Always Included

Module Configuration

We configure Cloudby to your business — chart of accounts, payroll settings, customer categories, product structures, user roles.

Always Included

Team Training

Hands-on training for your users — not a recorded video library. Live walkthrough of your actual workflows with your real setup.

Always Included

Go-Live Support

We’re with you on day one. If something doesn’t work, we fix it in real time — not via a ticket queue.

Essential & Full Plans

Data Migration

We handle migration of your existing data — customer records, chart of accounts, opening balances, inventory stock.

Essential & Full Plans

Integration Setup

Connect Cloudby to your e-commerce platform, logistics system, or bank feeds. We scope and implement the integrations you need.

Our Process

From conversation to running system

1
Week 1

Discover

We learn your business: processes, team, data, compliance, and current pain points.

2
Week 1–2

Configure

Set up Cloudby for your business — accounts, modules, roles, and all foundational settings.

3
Week 2–3

Migrate & Test

Your existing data is imported. We run test scenarios with your team before go-live.

4
Week 3

Train

Live training with the people using Cloudby daily. Real scenarios, your workflows, your data.

5
Week 3–4

Go Live

Your team transitions to Cloudby. We’re on standby for the first weeks to ensure stability.

✓
Ongoing

Supported

Continued support, updates, and a team relationship as your business evolves.

Industries Served

Built for how your
industry actually runs

Different industries have different operational patterns. Cloudby is configured differently for each — the right modules and settings for your context.

Manufacturing Retail & F&B Professional Services Trading & Distribution Construction More Industries
Ongoing Support

We don’t disappear after go-live

Starter Plan

Standard Support

Email and WhatsApp support during business hours.
  • Email support (1 business day SLA)
  • WhatsApp support (business hours)
  • In-app help documentation
  • Software updates included
Essential Plan

Priority Support

Faster response times and a direct line to the team.
  • Priority WhatsApp queue (4-hour SLA)
  • Scheduled monthly check-ins
  • Access to beta features
  • Usage review & optimisation tips
Full Plan

Dedicated Success

A named account manager who knows your business.
  • Named account manager
  • Same-day response SLA
  • Quarterly business reviews
  • Custom training sessions
  • Roadmap input & feature requests

Let’s talk about your business

Tell us where you are today and what you want to fix. We’ll put together a plan — modules, implementation timeline, and cost — honestly.

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